TMA Resources’ Customer Members
Chair
Dale Denham
SVP Information Products and Services
Advertising Specialty Institute
Phone: (215) 953-3727
e-mail: ddenham@asicentral.com
Immediate Past Chair
Bill Bruce
Chief Information Officer
American Psychiatric Association
Phone: (703) 907-7828
e-mail: wbruce@psych.org
Senior Executive Persona
Jan Hodges
Vice President, Information Technology
Credit Union National Association
Phone: (608) 231-4300
e-mail: jhodges@cuna.coop
System Administrator Persona
Clay Gibney
IT Director
International Legal Technology Association
Phone: (512) 795-4676
e-mail: clay@iltanet.org
Accounting/Finance Persona
Rusty Duckworth
Chief Financial Officer
American Trucking Associations
Phone: (703) 838-1959
e-mail: rduckwor@trucking.org
Membership/Marketing/Customer Service Persona
Wanda Flowers
Director, Member Care
Society for Human Resource Management
Phone: (703) 535-6078
e-mail: wflowers@shrm.org
Fundraising Persona
Jan Golding
Business Project Manager
Girl Scouts of the USA
Phone: (212) 852-8680
e-mail: jgolding@girlscouts.org
Developer Persona
Geoff Williams
Database Administrator
National Association of Chain Drug Stores
Phone: (703) 837-4201
e-mail: gwilliams@nacds.org
TMA Resources’ Staff Members
Paul Gannon
Vice President of Marketing
Phone: 703-564-5249
e-mail: pgannon@tmaresources.com
Lauren Rattican Janik
Marketing and Communications Manager
Phone: (703) 564-5212
e-mail: ljanik@tmaresources.com
Jenna Crane
Marketing Operations & Events Associate
Phone: (703) 564-5297
e-mail: jcrane@tmaresources.com
Senior Executive Persona
Mike Caudill
Senior Practice Director
Phone: 520.886.6301
e-mail: mcaudill@tmaresources.com
System Administrator Persona
Rob Kaighn
Partnership Manager
Phone: 703-564-5211
e-mail: rkaighn@tmaresources.com
Accounting/Finance Persona
Charlene Goldstein
Managing Consultant
Phone: 703-564-5264
e-mail: cgoldstein@tmaresources.com
Membership/Marketing/Customer Service Persona
Erin Fitzgerald
Senior Project Manager
Phone: 847-349-1309
e-mail: efitzgerald@tmaresources.com
Fundraising Persona
Nancy McFalls
Architect
Phone: 703-564-5368
e-mail: nmcfalls@tmaresources.com
Training Persona:
Susannah Mechem
Senior Managing Consultant
Phone: 703-564-5254
e-mail: smechem@tmaresources.com
Developer Persona
Maureen Phillips-Houser
Vice President, Product Development
Phone: 703-564-5381
e-mail: mphouser@tmaresources.com